SHIPPING & RETURNS

Returns only accepted only for faulty goods. The faulty goods have to be reported within 24 hours after receiving. Return will be  refunded by credit note. All sale items  are final sale. No refunds unless required by law. 

Note: Credit notes issued is redeemable on online purchases.

Before purchase, please make sure to check the right size. If you wish to exchange for another item or size, this will be subjected to the stock available at the time. Delivery fee is applicable for the exchange.

Returns only accepted with proof of purchase.

Unless the return is required by law:

• Items must be in original condition (including tags) and must not have been worn, altered or washed. 
• Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain.
• For online purchases, all packaging (including garment bags) shipped with your order must be returned.
• Every clothing item has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable.
• All purchases on cosmetics, earrings, tights, hair clips, hair chignons, and hair pins are final sale. We will not accept returns on these items due to hygiene reasons.
• If a client has returned a garment and recieved a credit note, and then seeks to return the garment which was purchased with that credit note, JDcollective may refuse the return.

Should you wish to return an item, JDcollective do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders with the exception of New Zealand tax (tax only). Residents from all other countries can contact their local customs office to obtain a tax refund.